Shipping policy

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Additionally, a 15% handling fee will also be applied to cover the necessary packaging materials and ensure that your products are delivered in pristine condition.

International Shipping

We offer international shipping to the following countries: United States (USA).

For USA orders: Shipping charges for orders going to the USA will be calculated at checkout, based on tracked packet rates. A 25% handling fee will also be applied to cover the necessary packaging materials and ensure that your products are delivered in pristine condition.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dirty Diva Soap is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. If you’ve chosen to add tracking, you will receive a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at dirtydiva.artisansoap@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. boxes. As per policy with our shipping services, we are unable to ship orders to P.O. boxes. All orders must have a physical address or may experience delays.

Refunds, returns, and exchanges

View our full return policy page here.

Due to a high standard of hygienic practices, we do not accept returns once a product has left our facility.

In the event that your order arrives damaged in any way, please email us as soon as possible at dirtydiva.artisansoap@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at dirtydiva.artisansoap@gmail.com