Shipping policy

Shipping Policy

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order has shipped, you’ll receive a shipping confirmation email.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, parcel size, and available shipping service.

A handling fee may also be included to help cover packaging materials and order preparation.

Shipping Within Canada

Canadian orders are shipped using available tracked services shown at checkout.

Delivery times vary by destination and carrier and are estimates only. Delays caused by carriers, weather, or other circumstances outside of Dirty Diva Soap’s control may occur.

Shipping to the United States

We currently ship to the United States.

Shipping charges are calculated at checkout using available tracked shipping services.

U.S. orders may be subject to import duties, taxes, brokerage fees, or other customs charges. These charges are the responsibility of the customer and are not collected or controlled by Dirty Diva Soap unless otherwise stated at checkout.

Tracking Your Order

When tracking is included with your shipping service, your tracking information will be emailed to you after your order ships.

Please allow up to 48 hours for tracking information to update after the shipping label has been created.

If your order appears significantly delayed, please contact us at dirtydivasoap@outlook.com with your name and order number and we’ll help look into it.

P.O. Boxes

Some carriers may not deliver to P.O. boxes. If a P.O. box cannot be serviced by the available shipping method, we may contact you for an alternate delivery address.

Damaged or Incorrect Orders

Due to the personal and hygienic nature of our products, we do not accept returns or exchanges once an order has left our possession.

If your order arrives damaged, incorrect, or there is another issue with your purchase, please contact us within 7 days of delivery at dirtydivasoap@outlook.com.

Please include your order number and photos of the product and packaging where applicable. Issues are reviewed on a case-by-case basis and we’ll work with you toward an appropriate resolution.

Please refer to our Return Policy for full details.

For shipping questions, contact dirtydivasoap@outlook.com